FAQ

Do you have any stockists?
Yes! We are currently stocked at The Nooks locations in Vancouver, B.C.!
Gastown: 38 Water St.
Kitsilano: 1929 W 4th Ave. 
Are your candles eco-friendly?
Yes! All of our candles are hand poured in small batches following a sustainable process that ensures the making of a quality product. We use a plant-based vegan soy wax, lead-free cotton wicks, phthalate-free fragrance oils and reusable vessels.
Why does my candle have bumps after burning?
That's how you know its soy! Bumpy surfaces are a common characteristic of soy concentrated wax not caused by anything in the process. This is a by-product of all-natural wax, and it does not affect the performance of the candle. The next time you relight the candle, it will return to a nice liquid wax pool.
Do you ship internationally?
We currently only ship to the US and Canada.
What are your shipping rates?
Within Canada via Canada Post - Flat rate of $15
Within USA via USPS - Flat rate $15
If I live in Vancouver, do you offer local pick ups and how does this work?
Yes, local pickups are complimentary! Select "Local Pickup" at checkout and once you receive a "Ready to Pickup" email confirmation, time and dates can be arranged via email or text message.
What is your return policy?
All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. Please contact us if your merchandise was damaged during shipment within 48 hours of receiving your order. We will exchange or refund your product with provided documentation of damage.
Do you offer samples?
Unfortunately, we don't offer samples at the moment, but we are working on creating a mini sample set that will be available in the near future.
Do you do wholesale or custom orders?
Currently we are not taking any wholesale or custom orders, but we'll be looking into this for the future.